Acceptable Use Policy (AUP)
Effective Date: April 03, 2026
This Acceptable Use Policy (“AUP”) governs the use of web hosting services provided by GenShift . By activating an account or using our services, you agree to comply with the terms outlined below.
1. DOMAIN USAGE & CONTENT RESTRICTIONS
The Company reserves the right to suspend or terminate any Domain Name registered or hosted through our platform if the domain is used for:
Phishing/Fraud: Websites designed to steal user data or financial information.
Malware Distribution: Domains used to host or spread viruses/trojans.
Illegal Activity: Gambling, unlicensed pharmacy sites, or any content violating international laws.
Copyright Infringement: Hosting pirated content or “Nulled” scripts.
Spamming: Using the domain for mass unsolicited emailing that leads to RBL/Blacklisting.
2. ABUSE INVESTIGATION & ACTION
We take every abuse report seriously. Our process includes:
Investigation: Upon receiving an abuse notice (Copyright, Spam, or Malware), we will investigate the claim.
Discretionary Backups: Providing a backup of a suspended account is not guaranteed. It depends entirely on the nature of the abuse (e.g., No backups for Malware or Phishing sites).
No Refund Policy: If an account is suspended or terminated due to a violation of this AUP, no refunds will be issued for any remaining service period.
3. ENFORCEMENT PROTOCOL (THREE-STRIKE RULE)
For general violations (excluding severe illegal acts which result in immediate termination):
First Violation (Warning): A formal warning is issued. The user must resolve the issue within 12-24 hours.
Second Violation (Fine & Suspension): The account is suspended. A Mandatory Administrative Fine will be charged to reactivate the service.
Third Violation (Permanent Termination): The account and all associated data will be permanently disabled without further notice.
4. RESELLER HOSTING RESPONSIBILITIES
Resellers are responsible for the conduct of their own clients.
First Violation: If a Reseller’s client violates this policy, the specific client account will be suspended.
Second Violation/Multiple Issues: If multiple clients under a single Reseller violate these terms, or the Reseller fails to take action, the Entire Reseller Account (including all sub-accounts) will be suspended or fined.
Administrative Fine: We reserve the right to charge the Reseller for any cleanup costs or IP reputation repairs caused by their clients.
5. EMAIL SPAM & BLACKLISTING
We maintain a strict anti-spam environment.
Any attempt to send bulk unsolicited emails will trigger an immediate investigation.
If our server IP is blacklisted due to a user’s activity, a fine will be issued to cover the administrative cost of removal from blacklists.
CONTACT US
To report abuse or for any policy-related queries:
Compliance Email: info@genshift.cloud
Website: Click Here