GenShift Refund Policy - Understanding Your Hosting Rights
Effective Date: 26 August 2025
Welcome to the official GenShift Refund Policy page. We believe in transparency and want our customers to have a clear understanding of our service terms. Please review the following guidelines regarding refunds, cancellations, and data retention to ensure a smooth experience with GenShift hosting.
1. General Refund Guidelines
Eligibility: Refunds are only provided for eligible services within the specified timeframes.
Request Process: Refunds are not automatic; they must be formally requested via our official support system.
Policy Compliance: Any violation of GenShift’s terms or Acceptable Use Policy (AUP) immediately voids refund eligibility.
Non-Refundable Costs: Setup fees, add-ons, software licenses, and third-party costs are strictly non-refundable.
2. Service-Specific Refund Eligibility
The table below outlines the refund window for different services provided by GenShift.
| Service Type | Refund Window | Notes |
| Shared & Cloud Hosting | 7 Days | First-time purchases only. Renewals are non-refundable. |
| Reseller Hosting | 7 Days | Applicable for new accounts only. |
| Master & Alpha Reseller | 3 Days | For evaluation only; subject to abuse checks. |
| Agency Hosting | Non-Refundable | Due to custom allocations and configurations. |
| Dedicated Servers | Non-Refundable | Once the server is provisioned/activated. |
| Domain Registrations | Case-by-Case | Limited to 7 days for specific extensions; contact support. |
3. Impact of Trial Periods
Using a trial period modifies the standard refund window:
7-Day Window: Reduced to 3 days if a trial was used.
3-Day Window: Reduced to 1 day if a trial was used.
Note: Trial periods do not apply to domain registrations.
4. Cancellation Procedures
You can initiate cancellation at any time via the GenShift Client Area. Please note that cancellation stops future billing but does not automatically trigger a refund.
Termination Timeline: If an invoice remains unpaid after the due date:
Suspension: Access is restricted.
Termination (7 Days Overdue): All account files, emails, databases, and backups are permanently deleted. Data cannot be recovered after this point.
5. Non-Refundable Situations
Refunds will not be issued in the following cases:
Policy Violations: Accounts suspended for abuse, fraud, or illegal activities.
Technical Limitations: Lack of technical knowledge or change of mind.
Performance: Expectations that exceed advertised specifications.
Third-Party Fees: Any external licenses or software integrated with the service
6. Non-Refundable Situations
Approved refunds are processed based on the original payment method. Please note the specific processing timelines and policies below:
Credit/Debit Cards: Refunds are processed back to the original card. Please allow up to 21 working days for the credit to reflect in your account, depending on your financial institution’s processing times.
Manual Bank Transfer: For payments made via bank transfer, refunds are processed within 5 to 7 business days after the request is approved.
Cryptocurrency: All payments made via cryptocurrency are strictly non-refundable. Due to the irreversible nature of blockchain transactions, we cannot issue refunds for crypto payments.
Note: Any applicable transaction fees or gateway charges incurred during the original payment may be deducted from the total refund amount.
7. Refund Processing & Methods
Original Source: Approved refunds are credited back to the original payment method.
Timeline: Processing usually takes 7–14 business days, depending on your financial institution.
Deductions: Transaction or payment gateway fees may be deducted from the total refund amount.
8. Revocation of Rights
In cases of severe misconduct—including scamming, phishing, malware distribution, or fraud—all refund rights are permanently revoked, and the account will be terminated without notice.
9. Contact Us
For refund requests or policy clarifications, please contact:
Email: support@genshift.cloud