Refund & Cancellation Policy

Refund & Cancellation Policy
Effective Date: 14, January,2026

This Refund & Cancellation Policy explains when refunds are allowed, how cancellations work, and what conditions apply to all GenShift services. It is written clearly to avoid misunderstandings.

By purchasing any service from GenShift, you agree to this policy.

1. General Refund Rules

Refunds are provided only for eligible services and within the defined time period.

• Refunds are not automatic and must be requested via the official support system
• Any violation of GenShift policies immediately voids refund eligibility
• Setup fees, add-ons, licenses, and third-party costs are non-refundable

Refunds are conditional, not a right.

2. Refund Eligibility by Service Type

Shared, Cloud, & Reseller Hosting

Refund eligibility is determined by the payment method used during the initial purchase:

• 7-Day Refund Window: For payments made via Digital Methods (E-wallets, Debit/Credit Cards, Raast R2P, or Raast QR).
• 3-Day Refund Window: For payments made via Manual Payment methods.
• 24-Hour Refund Window: For payments made via direct Digital Bank Transfer.

General Conditions:

• Refunds apply only to first-time purchases.
• Renewal payments are strictly non-refundable.
• Crypto Payments: All payments made via Cryptocurrency are non-refundable.

Shared License Services

• 48-Hour Refund Window: You may request a refund for Shared License services within 48 hours of activation.
• No Refunds After 48 Hours: Once the 48-hour window has passed, no refund requests will be entertained for Shared Licenses.
• Refund Method (Account Credit): Refunds for Shared Licenses are not sent back to your bank account. Instead, the amount will be added to your Account Credit (Client Area Balance).
• Usage: This credit can be used to purchase any new service or to renew your existing services in the future.

Master Reseller & Alpha Reseller Hosting

• 3-Day Refund Window: Eligible for a refund within 3 days of activation.
• Policy: Intended for evaluation only. Production abuse or TOS violations will void refund eligibility.

Agency Hosting

Non-Refundable: Due to custom allocation and specific server configurations, Agency Hosting plans are strictly non-refundable.

Summary Table

3. Trial Impact on Refund Period

If a trial is used:

• Services with a 7-day refund window are reduced to 3 days
• Services with a 3-day refund window are reduced to 1 day
• Domains do not include trials

Trials are offered for basic testing only, not extended evaluation.

4. Cancellation Policy

You may cancel a service at any time from the client area.

• Cancellation stops future billing but does not guarantee a refund
• Active services remain usable until the end of the billing cycle, unless suspended
• Data deletion after cancellation is permanent
• Failure to cancel before renewal results in full billing responsibility

Cancellation is your responsibility, not automatic.

5. Termination Timeline

If an overdue invoice remains unpaid:

Service Termination:

• 7 days after overdue

After termination:

• Account files, emails, databases, and backups may be permanently deleted
• Data cannot be recovered unless restoration rules apply

Non-payment leads to irreversible data loss.

6. Non-Refundable Situations

Refunds are not issued for:

• Policy violations (AUP, abuse, fraud, illegal activity)
• Suspended or terminated accounts due to misuse
• Performance expectations beyond advertised specifications
• Change of mind or lack of technical knowledge
• Third-party software or licenses

Misuse eliminates refund protection.

7. Refund Method & Processing Time

Approved refunds are issued to the original payment method.

• Processing time: 7–14 business days, depending on the payment provider
• Transaction or gateway fees may be deducted

Refund timing depends on external processors.

8. No Refund After Termination

If an account is terminated due to:

• Scamming
• Phishing
• Malware distribution
• Fraud or manipulation

All refund rights are permanently revoked.

Severe abuse results in zero refund eligibility.

9. Policy Changes

This policy may be updated at any time. Continued use of GenShift services means acceptance of the latest version.

Refunds are a protection, not a guarantee.
Use the service responsibly and within policy limits.